Consumer Protection:

Question:How do Ontario consumer protection laws help me if a company sells me a bad or misleading product?

Answer:Ontario consumer protection laws help by creating rules that go beyond “buyer beware,” including requirements under Consumer Protection Act, 2002, S.O. 2002, c. 30, Sch. A and related legislation that address unfair practices, misleading representations, and certain contract terms.  In many situations, common law implied warranties also require goods to be fit for the purpose and supplied with acceptable workmanship, which can support claims for repairs, refunds, or damages depending on the facts.  If you’re dealing with a dispute in Ontario, KLP Paralegal Services paralegals can help you understand your options, document key details, and plan next steps to move the matter toward a fair outcome, call (416) 570-6378.

Add this website to Google Preferred Sources

In the world of commerce, and in particular matters of consumer transactions, the individual person as a purchasing consumer is often at significant disadvantage in business dealings, especially when such business dealings involve large corporations.  To help balance the playing field, so to help ensure that individual consumers receive fairness during business dealings, consumer protection laws were put into place.

Note: Please contact KLP Paralegal Services by phone at: (416) 570-6378 to discuss any specific questions that you may have.

Without the protection of consumer protection statutes, consumers would be subjected to the common law and the age old adage of buyer beware or caveat emptor as such is known in Latin) and often referred to within historical legal precedents.

The Law

The law contains many statutes that contain provisions providing protection to consumers including, among various others:

• The Consumer Protection Act, 2002, S.O. 2002, Chapter 30, Schedule A;
• The Competition Act, R.S.C. 1985, c. C-34; and
• The Sale of Goods Act, R.S.O. 1990, c. S.1.

In addition to the statute laws as above, and despite buyer beware principles, the common law as ruled by judges also contains protections for consumers such as implied warranties requiring that sellers to supply products appropriate for the intended purpose or for the performance of good work.

Common Issues Include: